Your feedback is important. It helps us understand what works well and where we can improve.
If you have a concern about your care or a family member’s care, please first speak with a member of the care team.

Contact the Patient Relations Department if:

• Your concerns are not addressed

• You wish to speak with someone not directly involved in your care

We will work closely with you and your team to resolve any concerns.

When you are admitted to JS Global Hospital, you will receive information about your rights and responsibilities as a patient.

If you visit us for outpatient care, patient relations brochures are available in all outpatient areas and waiting rooms.

The Patient Relations Department is here to help. If you have any questions about your rights and responsibilities, please feel free to contact us.

If you have feedback, concerns, or wish to file a complaint, you may contact one of the following agencies:

State Medical Board
Massachusetts Board of Registration in Medicine
Patient Care Assessment Unit
200 Harvard Mill Square, Suite 330
Wakefield, MA 01880
📞 800-377-0550 | 781-876-8200

Hospital Accreditation Body
The Joint Commission’s Office of Quality Monitoring
1 Renaissance Blvd.
Oakbrook Terrace, IL 60181
📞 800-994-6610
📧 Email: complaint@jointcommission.org

State Health Department
Complaint Unit, Massachusetts Department of Public Health
Division of Health Care Quality
67 Forest Street
Marlborough, MA 01752
📞 617-753-8000 or 800-462-5540
📠 Fax: 617-753-8165

Medicare Concerns
Livanta LLC
6830 West Oquendo Road, Suite 202
Las Vegas, NV 89118
📞 866-815-5440

Referral Restrictions or Limitations of Care
If you have concerns about referral restrictions or limitations of care, please contact:

📞 Patient Relations at JS Global Hospital: [Insert Hospital Contact Number]
📧 Email us: [Insert Hospital Email]

This applies if you are insured by Blue Cross Blue Shield HMO, Harvard Pilgrim, or Tufts HMO and have a JS Global Hospital primary care doctor.

If your issue is related to insurance restrictions, please call the number on the back of your insurance card.

You may also contact:

The Office of Patient Protection
50 Milk Street, 8th Floor
Boston, MA 01209
📞 800-436-7757

You have the right to appoint a third party to assist you during any appeals process.

Discrimination Concerns
If you believe you have experienced discrimination, contact:

U.S. Department of Health and Human Services
200 Independence Avenue S.W.
Room 509F, HHH Building
Washington, DC 20201

Billing Questions
Find detailed information about billing, insurance, and financial assistance to help cover the cost of your care at JS Global Hospital.

[Learn More ➔]

Patient & Family Advisory Council
Discover how patients and families partner with us to enhance the quality of care and services we provide.

[Join the Council ➔]

Patient Rights & Responsibilities
Understand your rights and responsibilities as a patient at JS Global Hospital.

[View Your Rights ➔]

Quality & Patient Safety
Learn about our ongoing commitment to patient safety, excellence in care, and continuous quality improvement.

[Explore Quality Standards ➔]

Recognize a Staff Member
Share your story! Let us know how a member of your care team made a difference during your stay.

[Submit a Recognition ➔]